FAQ's
Products & Warranty
All your queries answered regarding products and warranty.
How do I obtain more information relating to a product?
Do your items have a warranty?
Yes, you can modify your cart until you confirm your order.
Do I need to assemble the item I purchased?
The assembly depends on product to product basis, please call +0286321221
Orders & Cancellations
All your queries answered regarding Orders & Cancellations.
Can I cancel my order?
You can cancel your order. However If an order has already been dispatched then unfortunately we are unable to cancel your order. A 30% Cancellation fee will apply to cancelled orders which will be deducted from your refund.
Why has my order been cancelled and my payment has been rejected/refunded?
Our System automatically cancels/ refunds & rejects orders for a number of reasons. There may have been an issue with the payment , the address supplied or an issue with the availability of an item/s in your order.
Do I have to pay a cancellation fee on an out-of-stock / discontinued item?
If we refund you because an item is out of stock or has been discontinued, you will not be charged a cancellation fee.
I’ve seen an item I wanted to buy, however, it is no longer on your website. Will it be available again?
Stock is replenished often however Occasionally our items do sell out especially in peak times of the year. Once available again they will be re-listed online.
Payments
All your queries answered regarding payments.
What payment methods are accepted?
We accept: All major credit / Debit Cards, PayPal, Bank Transfer, ZipPay, AfterPay, Latitude Finance and Cash.
Can I place an order over the phone?
Yes you can place your order over the phone. Call us on 0286321221, 0430487661, 0402622878, 0473345704.
Can I pay over the phone?
Yes you can pay over the phone. Call us on 0286321221, 0430487661, 0402622878, 0473345704.
Do your prices include GST?
Yes, all our advertised prices are inclusive of GST. All prices are listed in Australian Dollar (AUD)
A copy of your Tax invoice will be emailed to you once you have placed your order.
You can also download a copy of your Invoice from the order history page.
Delivery & Shipping
All your queries answered regarding Delivery & Shipping.
How much does delivery cost?
Delivery charges vary according to the item being purchased and the delivery destination.
You can obtain a quote on delivery by adding the items to the cart and entering your address.
Do you deliver to my location?
We deliver within Australia, however there are certain postcodes we don’t deliver to. Please refer to the item’s description for further details. Please call on 0286321221 for product delivery.
How long until my order is shipped?
It will indicate on the item page how long before an item will take to be shipped out.
“Leaves Warehouse in 2 days”
How long does delivery take?
The Majority of our items will dispatch within one working day of cleared payment. However certain items can take longer. Once your order has dispatched, the delivery time varies depending on the distance. In General it takes somewhere between 1 and 3 working days for capital cities and up to a week for non metro, rural and country towns.
Do you deliver to PO Box or parcel lockers?
No, our items can only be delivered to a physical address.
I live in an apartment on an upper floor. Will the delivery person bring my item upstairs?
Yes, but only if there is a lift, in other cases please call store and check if they can provide upstairs delivery with extra charges.
Do you deliver on the weekends?
Yes we provide weekend deliveries at the same flat rates.
Do you deliver after hours?
Yes we provide after hours deliveries at the same flat rates.
I missed my delivery. What now?
The delivery is pre-arranged as per your convenience. In case of a missed delivery, contact us within 24 hours to schedule the next available slot. Also, to avoid missed deliveries kindly inform us 4 hours prior to the delivery day and time.
I have only received part of my order. Where is the rest of my order?
If you have ordered multiple items then it is possible you will receive multiple deliveries as items may have been dispatched at different times and from different warehouse locations across the country.
If this is the case you may have been emailed separate tracking numbers.
Showroom & Availability
All your queries answered regarding
Showroom & Availability.
Do you have a showroom?
Yes, at St Marys, West Gosford and Campbelltown.
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Fast Dispatch
Most items leave the warehouse in 24–48 hours.
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Easy Returns
Hassle-free return & cancellation policy.
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Delivery Australia-Wide
1–3 days metro, up to 7 days regional.
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Best Price Guarantee
Unbeatable value every day.
